Refund Policy

This policy was last updated two months ago. If you bought a Skylight product through our webstore, you may return it for a full refund within four months of the purchase date. This window is designed to give you enough time to try the product in your home and decide whether it meets your needs. For customers in the United States, there is also added peace of mind: if a device purchased on our website has a covered issue within the first three years, we will replace it at no cost. This commitment reflects our confidence in the quality of our products and our dedication to standing behind them.

To begin a return for a Skylight product bought through our webstore, please reach out to our customer service team. For Skylight Calendar returns, you can submit a help request or send an email to help@myskylightus.top. For Skylight Frame and Skylight Buddy returns, you can also submit a help request or email help@myskylightus.top. Our team will guide you through the process and make sure your request is handled promptly and clearly.

We provide a pre-paid shipping label for returns, so you do not need to worry about return shipping costs. This makes the process simpler and more convenient, allowing you to send the product back without extra expense. Once your return is received and processed, the refund will be issued according to the original payment method and our standard procedures.

If you purchased a Skylight product through another retailer, please return it to that retailer in line with their own return and refund policies. Retailers may have different time limits, conditions, and processes, so it is best to check with them directly for specific instructions. Products bought outside our webstore are not covered by the return process described here, and any replacement or refund for those purchases should be arranged through the place of purchase.

We understand that choosing a product for your family is an important decision, and we want the experience to feel straightforward and reassuring. If you are unsure whether your purchase qualifies for a return or replacement, or if you have questions about the process, our customer service team is ready to help. Please include your order number and a brief description of your request when you contact us so we can assist you more efficiently. We appreciate your trust in Skylight and remain committed to supporting you before, during, and after your purchase.